Payment problems

If you are unable to complete your payment through our site, this can sometimes be due to these common problems:

* Incorrect address. Please ensure you enter your billing address, and postal code, exactly as it is written on your bank/credit card statement.
* Incorrect card details. You should ensure that your 16 digit card number, expiry date, and 3 digit CVV code are all entered correctly. Failing to enter any one of these incorrectly is likely to cause your payment to be rejected.
* Payment declined. In case you receive a message telling you that the payment was declined, and you are certain that you entered all address and card details correctly, you should contact your bank directly. It is possible that your bank will not allow your payment because of a lack of funds in your account, or some other reason.

If you are still unable to complete your payment by card, you are welcome to use our PayPal feature to complete your payment. Simply proceed to the checkout and choose PayPal, instead of 'credit/debit card', as your payment method.